Launceston IT The IT Subscription Model of the Future


The IT Subscription Model of the Future

Imagine never having to worry about an IT problem or unexpected expense again. 

Our 'single port of call' managed IT services model means you make one call and we take over the management of your IT problem. You no longer have to keep track of multiple providers and services, you simply leave it with us and get on with what you're good at.

Unexpected IT expenses are a thing of the past with a monthly subscription. You can build an IT package that suits your business for a fixed monthly cost. Your subscription can cover any IT related product, service or hardware and always includes access to our full team of specialised technicians.

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Why consider a managed IT subscription?

All our managed IT subscription packages come with unlimited support hours from our helpdesk team. You never have to worry about the cost of picking up the phone to us. Getting support is as easy as picking up the phone or sending a message to our helpdesk.

Our Single Port of Call and Radical Accountability approach means that we don't want you to have to lift a finger.

You will never have to worry about managing multiple providers for your systems or services, or waiting on hold with service providers . When you have a managed IT subscription with us, we take care of all of it (we'll even do the waiting on hold for you!). Support is even included for things like specialised software and transitioning from old providers.

You make one call, or simply message our helpdesk and we take full responsibility for seeing any issue through to resolution.

You are never locked in to an annual or multi-year contract with us, and you have complete flexibility to build a managed IT services subscription that is perfect for your business. You can add and remove services and users at any time.

With a managed IT subscription, all your IT costs are rolled into a single, predictable monthly bill. You can even include your IT hardware in your subscription. This means easy budgeting and cashflow management and no need for large capital expenditure outlay when equipment needs replacing.

Monitoring and ongoing maintenance are key to ensuring your IT systems operate efficiently and avoiding breakdowns and down-time. A managed IT subscription provides real-time monitoring of your systems and scheduled maintenance to ensure you can keep working.

Launceston IT Radical Accountability


Radical Accountability

Radical accountability means that we take 100% responsibility for ensuring your IT systems work as well as they possibly can, whatever that might look like. It means we go the extra mile to make sure you have a great experience with your IT.

A big focus for us is on ensuring minimal downtime for you, so you can focus on running your business. We will do the waiting on hold, the follow ups and the time on the phone troubleshooting with tech support for all your IT related services, so you don't have to. Think your EFTPOS terminal, your online booking or ordering system, your specialised industry software and hardware and your service providers.

We strive to create a culture of utmost integrity, ensuring you feel secure in the people looking after your important systems and data.

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Managed IT Subscription


What to expect with a Managed IT Subscription


Create your package

Choose the services, software and hardware that you need for your business. You can use our online form to put your package together, or we can schedule a time to speak with you about your needs. Once we understand your business and your needs, we will provide a quote.


Transition plan

Once you have accepted our quote, we will work with you to create a transition plan. Depending on the number of users and the complexity of your IT systems, we can usually complete a transition within 1-2 weeks. We focus on ensuring the integrity of your systems and minimal disruption to your users during the transition period



During the onboarding process we focus on building relationships with your users, and ensuring everyone has what they need to work effectively. We also work with any old providers to transition their services and implement remote access and monitoring to ensure we can manage any issues that arise quickly.



Once you are on board, all you need to do is call or email our helpdesk for support with any IT problem. We monitor your systems to ensure everything is running smoothly. If you need to add or remove services, users or hardware, you can do so at any time. Our main focus is on ensuring you and your users have a great experience with your IT. 

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  • 300 Westbury Road

  • Prospect Vale TAS 7250


  • © Launceston IT Pty Ltd, 2022