Our managed IT service is designed for organisations that have decided their time is better spent running their business than managing technology.
It's a good fit for organisations that:
- Need ongoing IT support.
- Want a single point of contact for technology issues.
- Require proactive management of cybersecurity, backups and Microsoft 365.
- Prefer predictable monthly IT costs.
- Need access to specialist IT expertise.
- Have compliance, governance or cyber insurance requirements.
Whether you have an internal IT resource or none at all, we can provide as much or as little support as required.
Build your ideal IT service using our online tool, or call us on 03 6388 9844 to discuss your requirements
Every organisation is different, so there is no fixed inclusion list. Instead, we build a service around your requirements.
Common inclusions include:
- Unlimited helpdesk support
- Microsoft 365 administration
- Cybersecurity management
- Endpoint monitoring and maintenance
- Backup monitoring and recovery support
- Asset management and documentation
- User onboarding and offboarding
- Network and infrastructure management
Most importantly, you gain access to an experienced team that understands your environment and is accountable for managing it.
Our managed IT service is built around a simple principle: a single point of accountability for your technology.
When you need support, you make one call and we take responsibility for managing the issue through to resolution.
The service is delivered through a fixed monthly subscription, giving you access to our full team of technicians and a predictable monthly cost.
Your subscription can include support, cybersecurity, Microsoft 365, internet, phones, backup services, hardware and other technology requirements, all managed under a single agreement.
The result is less time spent managing technology providers, greater visibility over your IT costs and a team that understands your environment and is accountable for its ongoing management.
Security is no longer a standalone IT function. It is part of running a modern organisation. Our managed IT services help organisations implement and maintain practical security controls including:
- Multi-factor authentication
- Endpoint protection
- Patch management
- Backup monitoring
- Access management
- Security documentation
- Audit and reporting processes
We also assist organisations that need to meet cyber insurance requirements, governance obligations or recognised frameworks such as the Essential Eight and ISO 27001.
Our managed IT service is built around a simple principle: if you're paying for support, you should be comfortable using it.
Our agreements are designed so that clients can simply contact us when they need assistance. Every managed agreement includes unlimited helpdesk support and access to our full team of technicians. Management and maintenance activities are included within the monthly subscription, providing a predictable cost and eliminating the need to consider support charges every time a request is made.
Pricing is influenced by factors such as:
- Number of users
- Number of devices
- Cybersecurity requirements
- Compliance requirements
- Included products and services
- Complexity of the IT environment
Each agreement is tailored to the organisation and clearly defines what is included. Additional project work is quoted separately where required.
Select the products and services you need using our online tool, and we will create a proposal for you. Alternatively, call us on 03 6388 9844 to discuss your requirements
Use our online form to build your IT service, or call us on 03 6388 9844 to discuss your requirements